{"id":173,"date":"2018-03-02T10:31:31","date_gmt":"2018-03-02T09:31:31","guid":{"rendered":"http:\/\/tonda.select-themes.com\/?page_id=173"},"modified":"2024-01-17T14:45:10","modified_gmt":"2024-01-17T13:45:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.pascalemasselis.be\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

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\n\t\t\t\tFrequently asked questions\t\t\t<\/h1>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_section][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tJewellery\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow can I request more information regarding a specific piece of jewellery?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]If the information you are looking for is not included in the description on our website, you can contact us through email<\/a> or phone<\/a>.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you also work in Silver?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We only use 18k gold in our jewellery.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere is your jewelry made?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]All of our jewellery is made in-house in our Antwerp, Belgium-based atelier and all diamonds and gemstones are hand mounted by our skilled diamond setter with over 30 years of experience.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow do I measure my size?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]You can always get your size measured in one of our stores. If you’re not able to come to us, your local jewellery store should offer free sizing. When you get sized, take note of which type of sizers are used (thin or wide) this will help us determine your size.<\/p>\n

 <\/p>\n

If neither of these options work out, we have an easy-to-use ring size method that you can use at home to measure your fingers. Please click here to get started.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you include a certificate of Authenticity and appraisal for insurance with your jewellery?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]You will receive an appraisal and proof of authenticity with each purchase.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tDiamonds and gemstones\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tAre your diamonds conflict free?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We only buy diamonds from our trusted diamond trader. She works within one of the Belgian diamond bourses and adheres to the rules of The Kimberley Process (KP), thus making our diamonds conflict free.<\/p>\n

 <\/p>\n

What is The Kimberley Process (KP)?<\/strong><\/p>\n

The Kimberley Process is a commitment to remove conflict diamonds from the global supply chain. Today, participants actively prevent 99.8% of worldwide trade. With Antwerp as the world\u2019s most important trade centre for diamonds, Belgium works closely with the European Union and other partners within the Kimberley Process to ensure a conflict-free diamond trade.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you work with lab-grown diamonds?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Our in-stock collection only futures natural diamonds but we work with man-made diamonds for bespoke orders.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere are your gemstones from?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Our stones travel come from all over the world, so the gemstones you are wearing could be from Africa, America, Australia, India or even Madagascar!<\/p>\n

 <\/p>\n

If you want to know more about the origin of a specific stone, don’t hesitate to ask us.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat should I consider when choosing a diamond?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We understand shopping for a diamond can be overwhelming!<\/p>\n

 <\/p>\n

By studying diamonds at the Gemmology Institute of America (GIA) we acquired the knowledge needed to ensure our clients get the best experience when buying their diamond and we will assist you in making the right decision. On appointment we can bring in a few diamonds for you to choose from within your budget and style.<\/p>\n

 <\/p>\n

First of all we recommend to start familiarising yourself with the 4Cs<\/strong> of diamond quality. This basic knowledge will not only unlock the mystery of a diamond\u2019s quality, it will also help you understand a diamond\u2019s value and price. But in the end you have to go for what feels right for you.<\/p>\n

 <\/p>\n

A diamond is and should be personal.<\/strong>[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat are the 4 C\u2019s?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]The 4 C\u2019s stand for Carat, Clarity, Color and Cut.<\/p>\n

 <\/p>\n

Carat<\/strong> is used to measure the weight of diamonds and gemstones.<\/p>\n

 <\/p>\n

Clarity<\/strong> refers to how clear a diamond is and is based on how many inclusions are inside the diamond. The clearer a diamond is the rarer and thus, the higher the price.<\/p>\n

 <\/p>\n

Colour<\/strong> refers to the colour of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colourless) and goes all the way down to Z (noticeable colour).<\/p>\n

 <\/p>\n

Cut<\/strong> refers to the cut of a diamond. Cut is the only contribution by man, while all others are naturally occurring. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.<\/p>\n

 <\/p>\n

To read more about the 4 C\u2019s in-depth, check out our blog article on the topic, here.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes” css=”.vc_custom_1647528206409{padding-top: 35px !important;}”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]

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\n\t\t\t\tJewellery care\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer a complimentary cleaning service?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We offer a free yearly in-store cleaning service.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow should I care for my jewellery?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Jewellery is meant to be worn daily but a little tender love and care goes a long way!<\/p>\n

We offer a free yearly in-store cleaning service. If you’re not able to come to us please find a local jeweller you trust and bring your jewellery in once a year to get a deep cleanse and general check up!<\/p>\n

 <\/p>\n

When dressing we advice to put on jewellery last and to remove your jewellery when applying scents, lotions and sprays. When not wearing your jewelry, store them separately to avoid tangling and scratching. Even a diamond can be scratch by another diamond, so make sure they don’t touch! We also recommend taking off your jewelry when cleaning, swimming, gardening, doing sports and seriously messy cooking.<\/p>\n

 <\/p>\n

We’re writing an article with more detailed material-specific care instructions, be sure to sign up for our newsletter and we’ll let you know when it arrives ![\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan I clean my jewellery at home?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We offer a free yearly in-store cleaning service. If you’re not able to come to us please find a local jeweller you trust and bring your jewellery in once a year to get a deep cleanse and general check-up!<\/p>\n

 <\/p>\n

Tips to keep your jewellery clean at home:<\/p>\n

Mix a few drops of soap with warm water and one piece at a time, soak your jewelry. Use a soft toothbrush to lightly clean each piece and inside the setting of the stone. Rinse with care and dry with a soft cloth or paper towel. Voila, ready to shine!<\/p>\n

We do not recommend chemical jewellery cleaners because they can damage certain stones.<\/p>\n

We’re writing an article with more detailed material-specific care instructions, be sure to sign up for our newsletter and we’ll let you know when it arrives![\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tShould I have my gemstone settings checked?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]All gemstone rings, especially those with prong settings, should be checked for security annually and worn with relative care. We use our hands constantly, and bumps to the stone or metal can cause shifts and looseness.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tGifts, Gift Cards and engraving\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan my gift be gift wrapped?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We treat all our orders as gifts! For security reasons, we ship using non-descript packaging material, but inside, you\u2019ll find our signature elegant gift packaging \u2013 ideal for gifting.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer gift cards?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We do offer gift cards, order yours here![\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer engraving?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Engraving is possible for jewellery with sufficient space for engraving. The cost of the engraving will be added to your total. Please contact us to enquire about engraving your order. Engraving typically adds five to ten business days to standard order fulfilment.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo gift cards expire?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]All our Gift Cards are valid for a period of 12 months starting on the date of purchase following which they expire. A Gift Card cannot be used after the expiry date and any balance remaining upon expiry shall be lost. If you notice an expiry and wish to extend we offer a one-time extension of 3 months provided we receive the inquiry before the first expiry date.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere can I redeem my gift card?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Gift cards can be redeemed online and in-store.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tIf a gift card is lost or stolen, can it be replaced?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Gift cards can’t be replaced if lost or stolen, please treat your gift cards as if they were cash.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes” css=”.vc_custom_1647528067660{padding-top: 35px !important;}”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tREPAIRS & ALTERATIONS\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer a warranty?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]In staying true to our high standards and quality, we offer a Lifetime Warranty to protect against defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. We also cannot cover any jewellery pieces that have been worked on by another jeweller.<\/p>\n

In or out of warranty, we are always happy to repair damaged pieces. Fees for this service vary according to the extent of repair.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer jewellery repairs and services for pieces by other jewellers?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]This depends on the piece. If you bring in jewellery from other designers for repair this will be at your own risk. To ensure we deliver the best possible service we only accept repairs we feel confident to work on.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is Rhodium?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Rhodium plating is necessary to achieve a bright white finish on white gold. White gold\u2019s true color is off-white. Since gold comes out of the ground yellow, we add white alloys to it to create white gold. Since we can never achieve a perfect bright white, white gold gets plated with a thin coat of rhodium, a rare metal that is a member of the platinum group.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhy is the matte or polished finish on my ring fading?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]No surface finish is permanent. Daily wear leads to small scratches on the surface of a polished ring. The accumulation of this wear will eventually make a polished ring look less polished and more matte. On the other hand, wearing a matte ring will eventually make the finish look more polished and less matte. If you would like to refresh the matte or polished finish of your ring, please contact us for an appointment.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer resizing?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We understand sizing can be tricky and it is not always easy to get the perfect size on the first try. Depending on the design Pascale Masselis offers one complimentary ring resizing within one whole size, you just pay for shipping if it applies. Resizing will take approximately two weeks to complete.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tBespoke or made-to-order service\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is bespoke?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]<\/p>\n

With our bespoke designs we work together to create a piece that is uniquely yours, a true one-of-a-kind design.<\/p>\n

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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow can I schedule a consultation with Pascale Masselis?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]You can schedule an appointment here<\/a>, or by email<\/a> or telephone<\/a>.\u00a0<\/span><\/span>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow quickly can my jewellery get made? Do you provide rush service?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]If not in stock our jewellery can usually be made to order in 3\u20136 weeks from the date the order is finalised. We provide rush services whenever possible, so please inquire about delivery times if you want your jewellery for a specific date.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan I use heirloom diamonds and gemstones or gold from outdated jewellery for a custom order?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We love getting to repurpose heirloom jewellery, as it can carry so much sentimental value and is an ethical option for your ring. We can repurpose most of your gold, precious gemstones and diamonds, but need to ensure that your materials are suitable and in good condition. Please make an appointment in our atelier to do so.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you work with clients remotely?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We\u2019re happy to work remotely, and are proud to be serving people all over the world with both normal and bespoke orders. E-mail<\/a> or call us at +32 497 31 96 09 to arrange an online consultation.<\/p>\n

Please allow 2-5 days for us to respond as custom queries require extra time and attention.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow do I begin the bespoke process?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We suggest you start with exploring our collection to determine your preferences. This can be done online but if you happen to be in the Antwerp area, we recommend beginning the experience with a private consultation and learning about our creative process\u2014from design and diamond\/gemstone education to material selection. We know that this process may be unfamiliar and are committed to providing the highest levels of service, consideration and care. Custom commissions are by appointment only; please call +32 497 31 96 09\u00a0 to schedule your appointment.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is the price range for a custom design? Does it cost extra to custom-design jewellery?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Every piece is made in-house, so we have power over the materials and labour going into your piece. Tell us your budget and we will try to adjust the materials and design to accommodate it.<\/p>\n

 <\/p>\n

There is no upcharge for custom design, the price purely depends on the amount of labor and the type of materials involved in your piece. So no, custom is not more expensive than a ready-made piece, unless you want it to be. We suggest looking through our collection to get a feel for pricing.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes” css=”.vc_custom_1647528059288{padding-top: 35px !important;}”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]

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\n\t\t\t\tAccount & orders\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tI have questions about shipping or returns<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Alls details about shipping and returns can be found on our Deliveries & Returns<\/a> page.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat if I want to cancel or change my order?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]<\/p>\n
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We generally process and prepare your order immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you\u2019ve received it, in accordance with our Returns Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n

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\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere can try on the jewellery?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Try-ons are available in-store in Antwerp.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo I need to create an account to make a purchase?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]You don’t need to create an account but in doing so we will be able to assist you better if anything comes up after ordering.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tI did not receive a confirmation email for my order<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow quickly can my jewellery get made? Do you provide rush service?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]If not in stock our jewellery can usually be made to order in 3\u20136 weeks from the date the order is finalised. We provide rush services whenever possible, so please inquire about delivery times if you want your jewellery for a specific date.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
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\n\t\t\t\tPayment and Pricing\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat currency are your prices in?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Prices of our Products are indicated in Euros (\u20ac).[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tAre prices subject to change?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Pascale Masselis reserves the right to modify the prices of Products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order is confirmed, provided the Product you ordered is available at that precise time. However, we cannot guarantee that no errors have occurred and reserve the right to reject or to cancel your order for any reason, including if the product is incorrectly priced.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo I have to pay customs and duties charges on international orders?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]When ordering from Pascale Masselis for international delivery you may be subject to import duties and\/or taxes that apply to your country, Pascale Masselis is not responsible for any charges that are incurred from customs\/duties whatsoever. Any additional charges or delays for customs clearance are considered outside of our control and Pascale Masselis cannot predict the value of these charges or delays related to customs clearance. For further information on customs and excise policies in your country, please contact your local customs office.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat type of payments do you accept?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We accept all major credit and debit cards as well as Paypal.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan I claim VAT back?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]VAT is charged at 21% and is included in the retail price. We are not able to handle VAT-exempt sales online.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[vc_empty_space height=”70px”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
\n\t
\n\t\t\t\t\t

\n\t\t\t\tJewellery\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow can I request more information regarding a specific piece of jewellery?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]If the information you are looking for is not included in the description on our website, you can contact us through email<\/a> or phone<\/a>.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you also work in Silver?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We only use 18k gold in our jewellery.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere is your jewelry made?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]All of our jewellery is made in-house in our Antwerp, Belgium-based atelier and all diamonds and gemstones are hand mounted by our skilled diamond setter with over 30 years of experience.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow do I measure my size?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]You can always get your size measured in one of our stores. If you’re not able to come to us, your local jewellery store should offer free sizing. When you get sized, take note of which type of sizers are used (thin or wide) this will help us determine your size.<\/p>\n

 <\/p>\n

If neither of these options work out, we have an easy-to-use ring size method that you can use at home to measure your fingers. Please click here to get started.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you include a certificate of Authenticity and appraisal for insurance with your jewellery?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]You will receive an appraisal and proof of authenticity with each purchase.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
\n\t
\n\t\t\t\t\t

\n\t\t\t\tDiamonds and gemstones\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tAre your diamonds conflict free?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We only buy diamonds from our trusted diamond trader. She works within one of the Belgian diamond bourses and adheres to the rules of The Kimberley Process (KP), thus making our diamonds conflict free.<\/p>\n

 <\/p>\n

What is The Kimberley Process (KP)?<\/strong><\/p>\n

The Kimberley Process is a commitment to remove conflict diamonds from the global supply chain. Today, participants actively prevent 99.8% of worldwide trade. With Antwerp as the world\u2019s most important trade centre for diamonds, Belgium works closely with the European Union and other partners within the Kimberley Process to ensure a conflict-free diamond trade.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you work with lab-grown diamonds?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Our in-stock collection only futures natural diamonds but we work with man-made diamonds for bespoke orders.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere are your gemstones from?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Our stones travel come from all over the world, so the gemstones you are wearing could be from Africa, America, Australia, India or even Madagascar!<\/p>\n

 <\/p>\n

If you want to know more about the origin of a specific stone, don’t hesitate to ask us.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat should I consider when choosing a diamond?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We understand shopping for a diamond can be overwhelming!<\/p>\n

 <\/p>\n

By studying diamonds at the Gemmology Institute of America (GIA) we acquired the knowledge needed to ensure our clients get the best experience when buying their diamond and we will assist you in making the right decision. On appointment we can bring in a few diamonds for you to choose from within your budget and style.<\/p>\n

 <\/p>\n

First of all we recommend to start familiarising yourself with the 4Cs<\/strong> of diamond quality. This basic knowledge will not only unlock the mystery of a diamond\u2019s quality, it will also help you understand a diamond\u2019s value and price. But in the end you have to go for what feels right for you.<\/p>\n

 <\/p>\n

A diamond is and should be personal.<\/strong>[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat are the 4 C\u2019s?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]The 4 C\u2019s stand for Carat, Clarity, Color and Cut.<\/p>\n

 <\/p>\n

Carat<\/strong> is used to measure the weight of diamonds and gemstones.<\/p>\n

 <\/p>\n

Clarity<\/strong> refers to how clear a diamond is and is based on how many inclusions are inside the diamond. The clearer a diamond is the rarer and thus, the higher the price.<\/p>\n

 <\/p>\n

Colour<\/strong> refers to the colour of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colourless) and goes all the way down to Z (noticeable colour).<\/p>\n

 <\/p>\n

Cut<\/strong> refers to the cut of a diamond. Cut is the only contribution by man, while all others are naturally occurring. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.<\/p>\n

 <\/p>\n

To read more about the 4 C\u2019s in-depth, check out our blog article on the topic, here.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes” css=”.vc_custom_1647528206409{padding-top: 35px !important;}”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]

\n\t
\n\t\t\t\t\t

\n\t\t\t\tJewellery care\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer a complimentary cleaning service?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We offer a free yearly in-store cleaning service.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow should I care for my jewellery?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Jewellery is meant to be worn daily but a little tender love and care goes a long way!<\/p>\n

We offer a free yearly in-store cleaning service. If you’re not able to come to us please find a local jeweller you trust and bring your jewellery in once a year to get a deep cleanse and general check up!<\/p>\n

 <\/p>\n

When dressing we advice to put on jewellery last and to remove your jewellery when applying scents, lotions and sprays. When not wearing your jewelry, store them separately to avoid tangling and scratching. Even a diamond can be scratch by another diamond, so make sure they don’t touch! We also recommend taking off your jewelry when cleaning, swimming, gardening, doing sports and seriously messy cooking.<\/p>\n

 <\/p>\n

We’re writing an article with more detailed material-specific care instructions, be sure to sign up for our newsletter and we’ll let you know when it arrives ![\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan I clean my jewellery at home?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We offer a free yearly in-store cleaning service. If you’re not able to come to us please find a local jeweller you trust and bring your jewellery in once a year to get a deep cleanse and general check-up!<\/p>\n

 <\/p>\n

Tips to keep your jewellery clean at home:<\/p>\n

Mix a few drops of soap with warm water and one piece at a time, soak your jewelry. Use a soft toothbrush to lightly clean each piece and inside the setting of the stone. Rinse with care and dry with a soft cloth or paper towel. Voila, ready to shine!<\/p>\n

We do not recommend chemical jewellery cleaners because they can damage certain stones.<\/p>\n

We’re writing an article with more detailed material-specific care instructions, be sure to sign up for our newsletter and we’ll let you know when it arrives![\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tShould I have my gemstone settings checked?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]All gemstone rings, especially those with prong settings, should be checked for security annually and worn with relative care. We use our hands constantly, and bumps to the stone or metal can cause shifts and looseness.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
\n\t
\n\t\t\t\t\t

\n\t\t\t\tGifts, Gift Cards and engraving\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan my gift be gift wrapped?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We treat all our orders as gifts! For security reasons, we ship using non-descript packaging material, but inside, you\u2019ll find our signature elegant gift packaging \u2013 ideal for gifting.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer gift cards?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We do offer gift cards, order yours here![\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo gift cards expire?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]All our Gift Cards are valid for a period of 12 months starting on the date of purchase following which they expire. A Gift Card cannot be used after the expiry date and any balance remaining upon expiry shall be lost. If you notice an expiry and wish to extend we offer a one-time extension of 3 months provided we receive the inquiry before the first expiry date.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhere can I redeem my gift card?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Gift cards can be redeemed online and in-store.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tIf a gift card is lost or stolen, can it be replaced?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Gift cards can’t be replaced if lost or stolen, please treat your gift cards as if they were cash.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer engraving?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Engraving is possible for jewellery with sufficient space for engraving. The cost of the engraving will be added to your total. Please contact us to enquire about engraving your order. Engraving typically adds five to ten business days to standard order fulfilment.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row gap=”35″ row_content_width=”grid” content_width=”grid” animate_rounded_tab=”yes” css=”.vc_custom_1647528067660{padding-top: 35px !important;}”][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
\n\t
\n\t\t\t\t\t

\n\t\t\t\tREPAIRS & ALTERATIONS\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer a warranty?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]In staying true to our high standards and quality, we offer a Lifetime Warranty to protect against defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. We also cannot cover any jewellery pieces that have been worked on by another jeweller.<\/p>\n

In or out of warranty, we are always happy to repair damaged pieces. Fees for this service vary according to the extent of repair.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer jewellery repairs and services for pieces by other jewellers?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]This depends on the piece. If you bring in jewellery from other designers for repair this will be at your own risk. To ensure we deliver the best possible service we only accept repairs we feel confident to work on.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is Rhodium?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Rhodium plating is necessary to achieve a bright white finish on white gold. White gold\u2019s true color is off-white. Since gold comes out of the ground yellow, we add white alloys to it to create white gold. Since we can never achieve a perfect bright white, white gold gets plated with a thin coat of rhodium, a rare metal that is a member of the platinum group.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhy is the matte or polished finish on my ring fading?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]No surface finish is permanent. Daily wear leads to small scratches on the surface of a polished ring. The accumulation of this wear will eventually make a polished ring look less polished and more matte. On the other hand, wearing a matte ring will eventually make the finish look more polished and less matte. If you would like to refresh the matte or polished finish of your ring, please contact us for an appointment.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you offer resizing?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We understand sizing can be tricky and it is not always easy to get the perfect size on the first try. Depending on the design Pascale Masselis offers one complimentary ring resizing within one whole size, you just pay for shipping if it applies. Resizing will take approximately two weeks to complete.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column offset=”vc_col-lg-6 vc_col-md-12″]
\n\t
\n\t\t\t\t\t

\n\t\t\t\tBespoke or made-to-order service\t\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>
\n\t
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is bespoke?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]<\/p>\n

With our bespoke designs we work together to create a piece that is uniquely yours, a true one-of-a-kind design.<\/p>\n

[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow can I schedule a consultation with Pascale Masselis?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]You can schedule an appointment here<\/a>, or by email<\/a> or telephone<\/a>.\u00a0<\/span><\/span>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow quickly can my jewellery get made? Do you provide rush service?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]If not in stock our jewellery can usually be made to order in 3\u20136 weeks from the date the order is finalised. We provide rush services whenever possible, so please inquire about delivery times if you want your jewellery for a specific date.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tCan I use heirloom diamonds and gemstones or gold from outdated jewellery for a custom order?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We love getting to repurpose heirloom jewellery, as it can carry so much sentimental value and is an ethical option for your ring. We can repurpose most of your gold, precious gemstones and diamonds, but need to ensure that your materials are suitable and in good condition. Please make an appointment in our atelier to do so.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tDo you work with clients remotely?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We\u2019re happy to work remotely, and are proud to be serving people all over the world with both normal and bespoke orders. E-mail<\/a> or call us at +32 497 31 96 09 to arrange an online consultation.<\/p>\n

Please allow 2-5 days for us to respond as custom queries require extra time and attention.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tHow do I begin the bespoke process?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]We suggest you start with exploring our collection to determine your preferences. This can be done online but if you happen to be in the Antwerp area, we recommend beginning the experience with a private consultation and learning about our creative process\u2014from design and diamond\/gemstone education to material selection. We know that this process may be unfamiliar and are committed to providing the highest levels of service, consideration and care. Custom commissions are by appointment only; please call +32 497 31 96 09\u00a0 to schedule your appointment.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t+<\/span>\n\t\t-<\/span>\n\t<\/span>\n\tWhat is the price range for a custom design? Does it cost extra to custom-design jewellery?<\/span>\n<\/h6>\n
\n\t
\n\t\t[vc_column_text]Every piece is made in-house, so we have power over the materials and labour going into your piece. Tell us your budget and we will try to adjust the materials and design to accommodate it.<\/p>\n

 <\/p>\n

There is no upcharge for custom design, the price purely depends on the amount of labor and the type of materials involved in your piece. So no, custom is not more expensive than a ready-made piece, unless you want it to be. We suggest looking through our collection to get a feel for pricing.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_empty_space height=”60px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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